Privacy policy

This Privacy Policy explains how Training Camp Tenerife, operated by Active Holidays Tenerife S.L. (“we”, “our”, “us”), collects, uses, and protects your personal information. We are committed to ensuring that your privacy is protected, and we will only use your data in line with this policy.
 
1. WHO WE ARE
 
Training Camp Tenerife is a provider of fully integrated sports and holiday services, including accommodation, transfers, training camps, recreational and leisure activities, often with the involvement of third parties. Our legal entity is Active Holidays Tenerife S.L., and our contact details are:
•             Email: info@trainingcamptenerife.com
•             Phone: +34 699 250 145
•             Postal Address: 43 Calle Galicia, Edif. Sunset, apt 1604, Torviscas Alto, Adeje 38660, Spain
 
2. WHAT DATA WE COLLECT
 
We may collect and process the following types of personal data:
•             Identity Information: Name, email, phone number, postal address.
•             Travel Information: Arrival and departure dates, accommodation preferences, and activity interests.
•             Service Data: Preferences related to training camps, transfers, and recreational activities.
•             Technical Data: IP address, browser type, visit duration, and website interaction details.
•             Transaction Data: Payment details, purchase history, and financial information when making bookings.
•             Marketing Preferences: Opt-ins for newsletters or promotional offers.
 
3. HOW WE USE YOUR DATA
 
We use your data for the following purposes:
•             Providing Services: To manage and deliver the full scope of services we offer, including accommodation, transfers, training camps, and other activities.
•             Communication: To send you confirmations, updates, offers, or respond to inquiries.
•             Coordinating with Third Parties: Sharing relevant information with trusted third-party providers (e.g., activity providers, transport services) to deliver services you’ve booked.
•             Improving Services: For website analytics and to enhance our service offerings.
•             Marketing: To send information about related products or services, if you opt-in.
•             Legal Obligations: To comply with legal or regulatory requests.
 
4. LEGAL BASIS FOR PROCESSING
 
We process your data based on one or more of the following lawful bases:
•             Performance of a contract: When processing is necessary to provide services you request.
•             Legitimate interests: To manage our services, improve our website, and communicate relevant offers.
•             Consent: When you opt-in to receive marketing communications.
•             Legal obligations: When required to comply with laws or regulations.
 
5. SHARING YOUR DATA
 
We do not sell or share your personal data with third parties, except in the following cases:
•             Service Providers: Trusted third parties who assist in delivering our services (e.g., accommodation, transfer companies, activity providers).
•             Legal Compliance: If required to comply with law enforcement or legal processes.
 
6. DATA RETENTION
 
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:
•             Transactional Data: Up to 7 years for accounting and legal compliance.
•             Marketing Data: Until you opt out.
•             Website Interaction Data: 2 years after your last interaction.
 
7. SECURITY
 
We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. These include encryption, secure servers, and restricted access to personal data.
 
8. YOUR RIGHTS
 
Under GDPR, you have the following rights regarding your personal data:
•             Access: Request a copy of the personal data we hold about you.
•             Correction: Ask us to correct inaccuracies.
•             Erasure: Request that we delete your data.
•             Restriction: Limit how we use your data.
•             Objection: Object to certain types of data processing.
•             Portability: Request a copy of your data in a machine-readable format.
•             Withdraw Consent: Withdraw your consent to marketing communications at any time.
To exercise these rights, contact us at info@trainingcamptenerife.com. We aim to respond within 30 days.
 
9. COOKIES
 
We use cookies to enhance your browsing experience. Cookies collect information about your preferences and browsing history. You can control cookie preferences through your browser settings.
 
10. THIRD-PARTY LINKS
 
Our website may contain links to external websites. We are not responsible for their privacy policies. We recommend reviewing their privacy statements.
 
11. CHANGES TO THIS POLICY
 
We may update this policy occasionally. We will notify you of any significant changes by posting the updated version on our website. Your continued use of our services constitutes your acceptance of the updated policy.
 
12. CONTACTING US
 
If you have any questions or concerns regarding this privacy policy or how your data is handled, please contact us at:
•             Email: info@trainingcamptenerife.com
•             Phone: +34 699 250 145
•             Post: 43 Calle Galicia, Edif. Sunset, apt 1604, Torviscas Alto, Adeje 38660, Spain
Legal Entity: Active Holidays Tenerife S.L.
•             CIF (Tax ID): B44612786
 
Last Updated: 01.11.2024